Types of Information Collected and How We Use It
Involuntarily Collected, Non-Personally Identifiable Information Visitors to our site can access the home page and browse the site without disclosing personally identifiable information, such as name, address, email address, and/or phone number. We do automatically track information provided to us by your browser, including the website you came from, the type of browser you use, the time and date of access, and other information that does not personally identify you. We also gather limited information about you that is automatically collected by our web server, such as your IP address and domain name. These types of automatically collected information form log files.
The use of advertising cookies sent by third-party servers is also common in the Internet industry. Cookies, a standard technology in the Internet industry, contain certain information that a site can then use to make communication between your browser and the site more efficient, such as by tracking site navigation and personal preferences involving dynamic site content. RHA has no control over and cannot protect against the practices or policies of other websites that you may link to from this site.
Voluntarily Submitted, Personally Identifiable Information RHA primarily gathers personal information regarding users of this website when it is voluntarily submitted under the following circumstances:
- In order to use certain features of this website, it may be necessary for a user to first complete a registration form. During registration, users will be required to give their contact information, including name and email address.
- If you submit personally identifiable information (such as name, address, email address, and/or phone number) to us via an email from this website, we will use your personally identifiable information solely for the intended purpose for which it was submitted, such as in responding to a question that you have submitted, except as otherwise expressly set forth below.
We do not sell, trade, or rent your personally identifiable information to others. We may, however, share your personally identifiable information with our contractors, agents, or business partners so that they may perform services for us. We will use reasonable efforts to limit their use of personally identifiable information. We may share your information with our subsidiaries and other affiliated business entities through which we operate our business. We may transfer your information as part of the assets or business that we may sell to a third party (e.g., as part of a sale or as part of bankruptcy proceedings).
If you contact RHA regarding your experience with one of our products, we may use the information you provide (whether or not it includes personally identifiable information) in submitting reports to the U.S. Food and Drug Administration or to regulatory authorities in other countries and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an event involving the use of our product.
In addition, we may conduct research on users’ demographics, interests, and behavior based upon information you provide during use of our site. We may combine your information with information collected from other individuals to produce anonymous, aggregated statistical information that will not include personally identifiable information. We may use this aggregated information to improve the content of the site. We may also share this anonymous, aggregated information with third parties doing work for RHA.
Storage of Personally Identifiable Information
Email that you send and personally identifiable information included in that email is stored on our mail servers. We use industry standard security methods to safeguard your personally identifiable information. We cannot, however, guarantee that it is completely secure from people who might attempt to evade security measures or intercept transmissions over the Internet.
We will maintain the personally identifiable information you have volunteered in accordance with our internal policies, so long as (1) you have not directed us to delete it, or (2) we are not required by law or court order to store the information for a longer period of time. Of course, you can always contact us via an email from this website in order to (1) remove the personally identifiable information that you have provided to us from our systems or (2) update the personally identifiable information that you have provided to us. We will comply with such requests for deletion of your personally identifiable information from our actively used databases as long as there is no law, regulation, or court order that requires us to do otherwise.
Visitors should be aware that it is not technologically possible to remove from servers each and every record of the information you have provided to RHA. The need to back up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form or in a form that will be difficult to completely erase. We will use reasonable efforts, upon receiving your request, to delete your personally identifiable information either stored in the databases that we actively use for research and daily business activities or stored in other readily searchable media. In addition, we will use reasonable efforts not to disclose your personally identifiable information stored in a non-erasable format after receiving your request for removal, except as required by law or court order.
Links to Third-Party Websites
Our website may contain links to products, services, and websites not operated by us. We are not responsible for the privacy practices or the content of these products, services, and websites. Please review the privacy policies for these products, services, and websites in order to understand the applicable privacy and information collection practices.
Information that we collect may be stored and processed in the United States of America or in another country in which we, our agents, or our affiliated businesses maintain operations. By using our products, services, and websites, you consent to any such transfer of information outside of your country.
No Error-Free Performance
Consistent with the federal Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent. If we learn that an under-13 user has volunteered personally identifiable information on the site, we will delete such information from our active databases in accordance with the policies described in the Storage of Personally Identifiable Information section above. Any person who submits registration information on this website (such as on the healthcare professionals page) represents that he or she is 18 years of age or older. If you are under the age of 18 and wish to register to obtain further information, then your parent or legal guardian must register to obtain the information or to participate in the survey.